*PLEASE NOTE: Our order processing time is 24 hours which means we can only cancel your order within that time frame. If you want to cancel you order that you placed more than 24 hours ago, you will need to ship the item back to us for a refund.
We hope that you’ll absolutely love our products.
You are fully protected by a 100% money-back return policy.
Here’s how it works…
If for any reason you’re dissatisfied at any time during the first 30 days* after receiving your order, simply return the product and ask for a full refund. You’ll get your money back. That’s a firm promise and commitment.**
If you have any questions about your return, please e-mail your question to firstname.lastname@example.org. Please include the words “Return Question” in the subject line of your e-mail so that we can address your question quickly.
Please note we can’t issue a refund if an order has been shipped, In that case the order will have to be shipped back to us first.
Finally, and this is totally optional and at your discretion, we sure would appreciate it if you would include some explanation for why you’re returning the product so we can work to make the product better. We want satisfied customers and we appreciate & welcome your feedback.
We reserve the rights to change our return policy at any time.
*Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
**The item should be returned in its original condition
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Contact us at firstname.lastname@example.org for questions related to refunds and returns.